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CI News Bulletin
| CI News-Member Updates | | |
| Published Fri, Apr 22, 2011 1:00 pm |
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Dick Jacques Releases New Book!
The world has changed and the customer is in charge. Never before has the
customer (client) been more educated, discerning, demanding, and provided with
a wider choice of products and services. For the best organizations, the
customer is your strongest ally. Treat them superbly and they will love you
forever. Let them down and you've opened the door to your most feared competitors. Understanding what is driving today's clients gives you the opportunity to build a market-driven organization – the business model that is key to succeeding in the hyper-competitive and cost-driven environment.
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It's About THEM provides the insights needed
to become a widely recognized and high-performing market leader.
Richard G. (Dick) Jacques, founding principal of Jacques Management, brings to this consulting enterprise diverse experience in senior management positions in the public and private sectors.
To
learn more about the book and to order directly, just go to www.jacquesmanagement.com
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The Construction Institute - University of Hartford
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Phone: (860) 768-5659 - Fax: (860) 768-5662
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Construction Institute
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